Host and Server Training — Le Bouchon Bistro & Wine

Dress Code Front of House

Front of House Manual

Alcohol Awareness

Overcooked and Undercooked Steak Procedures

Negative Item Quality Check Procedure

The Waitlist

Waitlist Sheet

The Greeting

The Seating, Slamming

Phone Procedures, Bouchon Experience

Bussing Tables and Side Duties

Dealing With Special Needs

Floor Plan, Roster Report, Quarterback

Anticipating Guest Needs

Birthdays and VIP Loyalty Programs

Body Language

Gratuities and Teamwork

Saying Goodbye

Health & Safety

Testing Metrics Guidelines
Server Verbiage/Role Play Scenarios
Front of House Training Videos (we know they are cheesy, lol)
Menus and Product Knowledge
Menu Knowledge Practice Test
Point of Sale Silverware Practice Scenarios
Silverware Point of Sale Screens